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Furry Forage Shipping Information

At Furry Forage, we aim to ensure your pet’s food, treats, and subscription boxes are delivered to you promptly and securely. Below you will find all the details about our shipping processes.

1. Shipping Areas

  • UK Only: We currently ship to all regions within the United Kingdom, including Northern Ireland.

2. Shipping Methods

  • Tracked Shipping:
    • Standard: All orders are shipped using a tracked 48-hour service from the time your order has been processed by us.
    • Express: Customers have the option to upgrade to a tracked 24-hour shipping service at an additional cost.
    • No Untracked Shipping: We do not offer untracked shipping options to ensure all packages are monitored until they reach you.

3. Order Processing Time

  • Standard Orders:
    • We strive to process all orders within 48 hours of receiving them.
    • Processing includes preparing, packing, and organizing your order for shipment.
  • Custom Orders:
    • Custom orders, including personalized subscription boxes, may take up to 72 hours to process due to the additional customization required.
  • Weekend and Bank Holiday Processing:
    • We process orders on weekends and bank holidays.
    • Please note: While we will prepare and process orders during bank holidays, shipping will not occur on these days. Your order will be shipped on the next working day or weekend.

4. Shipping Costs

  • Standard Shipping Costs: Shipping costs are calculated at checkout based on the weight and size of your order.
  • Free Shipping: Orders of £60 or more qualify for free standard shipping. All subscription boxes come with free shipping, regardless of order value.

5. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive an email with your tracking number(s).
  • Monitoring Your Shipment: Use the provided tracking number to monitor your shipment’s progress until it reaches your doorstep.

6. Delivery Times

  • Standard Delivery: Typically arrives within 2-3 working days after your order has been shipped.
  • Express Delivery: Typically arrives within 1-2 working days after your order has been shipped.

7. Handling Delays

  • Bank Holidays: Orders processed on a bank holiday will be shipped the next available working day or weekend.
  • Response Times: Please allow up to 48 hours (unless otherwise stated on our website or social media pages) for a response to any inquiries, including shipping inquiries.

8. Order Issues

  • Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us at [email address] with photos of the product and packaging. We will resolve the issue as quickly as possible.

9. Customer Support

  • Contact Us: For any questions or concerns about your order, please email us at [email address]. We aim to respond to all inquiries within 48 hours, unless stated otherwise on our website or social media.

Thank you for choosing Furry Forage! We are dedicated to delivering the best products for your pets in a timely and secure manner.