We aim to process all orders within 48 hours unless it is a customised product e.g Ultimate Forage Box where we aim to process all orders within 72 hours.

Postage takes 2 - 4 days, delays may be possible during bank holidays.

All our labels and resealable bags are 100% recyclable. Our poly bags are made from 30% recyclable materials but we are constantly looking to make these 100%.

Furry Forage is our brand aimed at small animals providing healthy and 100% safe products.

Furry Paws is our brand aimed at dogs and cats providing healthy and allergy friendly treats and other supplements.

If you’re a business or charity and interested in opening a trade account with us please send us an email at info@furryforage.co.uk stating your business name, address, company number and which service you’re wanting. If you’re a charity please tell us your charity number or if you aren’t currently registered please send us your social media so we can verify you’re a charity.

We quote prices based on individual needs and offer discounts for anyone wanting more than one service (Please note trade prices are final, the quotes will change on white label and order fulfilment only). Please state exactly what you want in the email and we can also provide a digital file listing all the trade prices if wanted.

Samples can be sent out to those interested in Stockist, White Label and Bulk purchases. Please contact us for more information.

Become a stockist

All of our Furry Paws brand can be stocked with a low MOQ, some of our popular stocked products are our Crunchy dog treats; Veggie, Coconut, Seaweed & Spirulina, Herb, Fish and Insect. We also have our Furry Forage range currently only our Ultimate Forage Bag can be stocked. We do have plans to expand the range which can be stocked. These are all our individual forage and chews plus our other mixes.

Trade Bulk Purchases

We offer trade prices on our bulk individual forage, chews and forage mixes. The MOQ is 3kg of each or we offer custom mixes for a MOQ of 5kg for each mixture (these mixtures will be quoted based on what you want). Please email us for further information on trade prices and we can send a digital list.

White Label Products

We can provide white label for any of our products across both Furry Forage and Furry Paws brand. We will also provide white label on custom mixtures and will offer discount if you have both. We will white label products but packaging and/or labels will have to be provided, unfortunately we don’t offer design services for these. We are happy to provide blank packaging if needed but labels will need to be designed. For an extra cost we can get the labels printed using our own printers that we use. We quote based on individual needs and MOQ will be different based on what is needed and what services are used.

Order Fulfilment and Storage

We offer storage and order fulfilment at low prices so it can suit all sized businesses at our warehouse based in Nottingham. We do just offer storage but this is not accessible unless by notice. We are registered with Trading Standards and APHA to hold and manage pet food, including animal by products. There is no MOQ as we quote based on how much storage is needed and if you require order fulfilment how many orders on average per week and if weekend fulfilment is needed. We do offer discount if white label products are used. We have multiple ways in which we can fulfil business orders please email us for more information. We do allow viewing of the warehouse space before placing an order.

Furry Forage Refund & Return Policy

Effective Date: 23/05/2025

Thank you for shopping with Furry Forage! We value your satisfaction and strive to provide high-quality pet food, treats, and subscription services. Please review our refund and return policy below.

1. Custom Boxes and Subscription Boxes

• No Refunds: Custom boxes and subscription boxes are non-refundable.
• Cancellation Policy:
  • For subscriptions renewing every two weeks or longer: Cancellations must be made through your account at least 7 days prior to the next payment date.
  • For weekly renewals: Cancellations or delays must be made at least 5 days prior to the renewal date.

2. Print on Demand Items

• No Refunds: Print on demand items are non-refundable. If an item is misprinted or damaged, please contact us at info@furryforage.co.uk. We will coordinate with our supplier to send a replacement.

3. Perishable Items

• No Refunds: Perishable items, including forage and natural treats, are non-refundable.

4. Damaged Products

• Refund or Replacement: If you receive a damaged product (e.g., dog food bags), you may return the item for a refund or a replacement will be sent once we receive the returned item.
• Return Process: Items must be returned in their original packaging with the returns form included. The customer is responsible for return shipping costs.

5. Damaged Packaging

• No Refunds: No refunds will be issued for products with damaged or broken packaging during box clearance sales.

6. Return Shipping Costs

• Customer Responsibility: The customer is responsible for the cost of return shipping.
• Postage Refund: If the product is returned due to damage and you request a replacement, Furry Forage will refund the return postage cost. Proof of postage must be emailed to info@furryforage.co.uk before the refund is processed.
• Full Refund: A full refund, including the cost of return postage, will be issued once the returned product is received.

7. Initiating a Refund

• Contact Us: To initiate a refund, email info@furryforage.co.uk with proof of the damage, including photos of the product and packaging, and any missing items.
• Returns Form: Furry Forage will provide a returns form, which must be completed and included with the returned product.
• Postage Receipt: Please email the postage receipt to us for a refund of the return postage cost, if applicable.

8. Incorrect Orders

• Replacement: If you receive an incorrect order, please email info@furryforage.co.uk with photos showing the missing items. We will send a replacement product.

9. Refund Processing

• Original Payment Method: Refunds will be issued to the original payment method.
• Processing Time: Please allow up to 7 days for your refund to be processed.

10. Shipping Policy

• UK Shipping Only: We ship to the UK, including Northern Ireland.
• Tracked Shipping: All orders are shipped with tracked 48-hour service from the time your order is processed. We do not offer untracked shipping methods.
• Free Shipping: Orders of £50 or more qualify for free shipping. 
• Tracking Information: Customers will receive their tracking numbers via email once their order has been shipped.

11. Order Processing Time

• Standard Orders: We aim to process all orders within 48 hours.
• Custom Orders: Custom orders may take up to 72 hours to process.

12. Weekend and Bank Holiday Processing

• Order Processing: We process orders on weekends and bank holidays. While postage will not occur on bank holidays, processing will be completed during this time, and items will be shipped on the next working day or weekend.

13. Response Time for Enquiries

• Email Response: Please allow up to 48 hours for a response to any email enquiry, including refund or replacement requests, unless stated otherwise on our website or social media pages.

14. Extended Return Dates for Delayed Responses

• Return Date Extension: If we do not respond to a refund or replacement request within 48 hours, the return date will be extended by the number of days it took us to respond. For example, if a refund request is made on the 1st with a return deadline of the 29th, and we respond on the 5th, the new return deadline will be extended to the 3rd of the next month (or the appropriate date based on the month’s length).

15. Refund Request Period

• Request Deadline: You have 14 days from the date of receipt to request a refund. The item (if required) must be returned and received by us within 28 days from the date you received the product.

You can manage your subscriptions through your online account. You can cancel, change frequency, pause, skip and edit item options for your subscriptions.

If you are having trouble with your subscriptions please contact us either through our contact page, social media, phone or email us at info@furryforage.co.uk with your details.

No we do not have a physical shop open to the public but we do operate from a warehouse where we provide our trade services.

Even though we only sell online our products can also be found in local pet shops and garden centres around the UK.

You can meet us each year at 'The National Rabbit Festival' where we will be standing selling all the products you see on our website including our vegan dog treats.

Our trusted partners are small businesses in which we trust and recommend to our customers if they need support, whether that be pet nutrition or someone who has recently lost a furry family member and need a pet bereavement councillor to help support them.

We do not receive any benefits or payments for advertising them on the website they're on our website solely because we want our customers to gain the best access to support if it's ever needed. Please visit our 'Trusted Partners' page on our drop down menu for more information.